Home Delivery frequently Asked Questions (Click on a question below)What if I live outside your delivery area?What if I'm not at home to receive my order? What are your office hours so that I can speak to someone? What happens if some of my order is damaged when I receive it? How can I make suggestions for new products? What happens if I recommend your service to other people? What is an Artisan Organic Co. distribution hub? Why should I operate an Artisan Organic Co. distribution hub? How can I operate an Artisan Organic Co. distribution hub? Could I join the team of Artisan Organic Co.? Where does Artisan Organic Co. fresh produce come from?
Where?From our warehouse in the South Staffordshire countryside Artisan Organic Co. maintains a weekly Home Delivery service in our wider local area. Or you can visit the sizeable and attractive Artisan Organic Co. shop is situated in the quaint Victoria Passage in the heart of Stourbridge just off the High Street.
How?Once you have placed an order our Home Delivery Team are happy to deliver to you every week. However, you are under no obligation to continue receiving lovely goods from Artisan Organic Co. You can call us at any time to suspend or cancel your order.
When?We deliver to areas on different days of the week. The day's deliveries start at around 12 noon and can continue until 6.30pm depending on the size of the round and traffic conditions. We deliver throughout the year, including Bank Holidays except for Christmas Day, Boxing Day and New Years Day.
What if I live outside your delivery area?Please give us your details and we will contact you and see what we can do.
What if I'm not at home to receive my order?If you are not at home, your driver will leave your order in a safe place which you can specify, such as with a neighbour, in your porch or in your garden. If you have not given us instructions, your driver will leave it in the most sensible place he can find and put a note through your door as to its whereabouts.
What are your office hours so that I can speak to someone?Our office hours are MONDAY TO FRIDAY 9.00am – 5.30pm. SATURDAY 9.30am – 4.00pm. Outside these times you can leave a message on our answer phone, fax or email and we will contact you within the next working day.
Is there a minimum order?Yes. There is a minimum order of £20.00. The basis of your order can be fruit and/or vegetables to which you can add lots of other lovely goods and groceries as you wish. We also supply groceries and extras on their own.
What happens if some of my order is damaged when I receive it?In the unlikely event of receiving any damaged or inferior goods from Artisan Organic Co. please call us immediately and we will issue you with either a credit towards your next order or a refund.
Return boxes?Yes please! We re-use all our meat and vegetable delivery boxes. Please leave your empties out for the driver on your delivery day - many of our boxes fold down for easy storage.
How do I pay?You can pay for your Artisan Organic Co. using the following cards: Mastercard, Maestro, Visa, Electron, and Solo. You can also pay cash or by cheque in advance or pay your home delivery driver by cheque.
We request that you pay by credit/debit card before you receive your first order. Thereafter you can continue to pay by this method. Your credit card details will not be held on our system, and you can give us payment details every time you order.
If there is another way that you would like to pay then please call our Customer Services Team who will be glad to discuss your preferred option.
Please tell us your postcode.If you want us to deliver to an address other than your home, you should enter your home address as your account address.
How can I make suggestions for new products?We are happy to receive your suggestions and ideas; we consider them carefully and use them to extend our product range and improve our service. Please use the feedback link on our website or give us a call.
What happens if I recommend your service to other people?Any new customer that places an order is asked where they heard about us. If they give us your name and you are a current customer within our main service area, we will give you a 10% discount on your next order.
What is an Artisan Organic Co. distribution hub?Some customers use their drop off address as a collective point for other customers to pick up their order. This enables a more flexible receipt of orders, it might also be left in a safer place in this way, it enables a more efficient delivery into areas which are a bit further afield and last but not least it gets you in touch with your local community and friends who come by to pick up their order.
Why should I operate an Artisan Organic Co. distribution hub?Because you possibly help cut down food miles further. And because we will deduct £1 from your bill (or will pay you £1) for each order collected from your address by other customers.
How can I operate an Artisan Organic Co. distribution hub?That is easy. If you are serious about trying it we will pay you a visit to agree where the orders are deposited and when and how you will be available for others to collect from you. All collecting customers should be known to you and have an agreement with you prior to setting up the collection arrangement.
Could I join the team of Artisan Organic Co.?As we grow we are often looking for fantastic, motivated sales operatives, home delivery drivers, warehouse packers and processors who are looking for a job with a difference and who want to be part of Artisan Organic Co.’s dynamic team.
Send us a CV with a letter stating what sort of work you are interested in.
Where does Artisan Organic Co. fresh produce come from?Most of the organic produce Artisan Organic Co. deliver is grown within 50 miles of our warehouse and shop. Artisan Organic Co. source fresh seasonal fruit and vegetables from Staffordshire, Shropshire, Herefordshire and Worcestershire. |
